About Us

We deal with complaints about the bodies responsible for implementing Australia’s early childhood education and care regulatory system.

We are responsible for providing Ombudsman oversight of the administrative actions taken by the Australian Children’s Education and Care Quality Authority (ACECQA).

We also provide privacy and freedom of information oversight of ACECQA and the 8 State and Territory early childhood Regulatory Authorities:

  • ACT – Children’s Education and Care Assurance, Education Directorate
  • NSW – Early Childhood Education and Care Directorate, Department of Education
  • NT – Quality Education and Care NT, Department of Education
  • QLD – Regulation, Assessment and Service Quality, Early Childhood Education and Care, Department of Education
  • SA – Education Standards Board of South Australia
  • TAS – Education and Care Unit, Department for Education, Children and Young People
  • VIC – Quality Assessment and Regulation Division, Department of Education
  • WA – Education and Care Regulatory Unit, Department of Communities

For contact details of each of the Regulatory Authorities click contact your Regulatory Authority.

We work with ACECQA and the state and territory regulatory authorities to identify areas for improvement in service delivery and complaint handling processes.