Complaints

A complaint can be made by any member of the public about the policies, decisions, processes, or actions of an agency or its staff. The complaint must fall within the jurisdiction of the Ombudsman or Commissioners to investigate.

You should first contact the relevant agency you wish to complain about before you make a complaint to the Education and Care Services Ombudsman, National Education and Care Services Freedom of Information Commissioner or the National Education and Care Services Privacy Commissioner.

Please select the type of complaint you wish to make:

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I believe I was treated unfairly in administrative processes by ACECQA.
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I believe the FOI processes and actions have not been handled appropriately by a Regulatory Authority or ACECQA.
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I believe my personal information has not been handled appropriately by a Regulatory Authority or ACECQA.
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I would like a review of the FOI decision made by a Regulatory Authority or ACECQA.

I believe I was treated unfairly in administrative processes by ACECQA.

I believe the FOI processes and actions have not been handled appropriately by a Regulatory Authority or ACECQA.

I believe my personal information has not been handled appropriately by a Regulatory Authority or ACECQA.

I would like a review of the FOI decision made by a Regulatory Authority or ACECQA.