Make a Complaint to the Ombudsman

The Education and Care Services Ombudsman can investigate complaints about the administrative actions of the Australian Children’s Education and Care Quality Authority.

An administrative action is any action taken or not taken by ACECQA (including its contractors) in relation to ACECQA’s duties, functions or powers.

The Ombudsman does not investigate complaints about administrative actions taken by the State or Territory Education and Care Services Regulatory Authorities. Such complaints should be directed to the relevant State or Territory Ombudsman. Contact details for State and Territory Ombudsman offices can be found here.

Your complaint must be in writing and the office will help you to do so if you would like assistance. Complaints about ACECQA should include:

  • a brief description of your concern
  • any action ACECQA has taken to address your concern
  • copies of any relevant documents, including, if you have made one, copies of your complaint to ACECQA and any response you have received.

What happens to your complaint?

The Ombudsman will assess the information you have provided and decide the appropriate next steps. We will then contact you.

Your personal information

If you have any questions about the personal information we collect and how we will handle your information, please contact our office or refer to our Privacy Policy.


Lodge your complaint to the Ombudsman in one of the following ways:

Completed downloaded forms can be emailed, mailed or delivered in person.

For initial discussion or for assistance you can contact the Office on (03) 9910 9868.