NECSOPIC operations during the coronavirus (COVID-19) pandemic restrictions

NECSOPIC staff are currently working remotely due to the coronavirus (COVID-19) restrictions. Our priority is to provide continuity of services in an environment that protects the health and safety of the public and staff. 

The NECSOPIC is continuing to receive and process Freedom of Information review and complaint applications and privacy complaints in relation to the Australian Children’s Education and Care Services Quality Authority (ACECQA) and state and territory education and care services Regulatory Authorities, and complaints about the administrative actions of ACECQA. 

Where possible, please use our online forms available here to make a complaint or request an FOI review. If you have a general enquiry, please email us at (preferred) or contact us by telephone at 1300 081 533. If our phone is unanswered, please leave a message with a brief description of your issue and a contact number, and we will return your call as quickly as possible.

Coronavirus – Government Support

The Commonwealth and state and territory governments websites provide details of support available to individuals and businesses and up to date news, information and advice during this time. Key websites are:

Australian Government

Australian Government – the official Australian Government site for coronavirus news and information.

Department of Health – includes details of official medical advice and information and daily case numbers and situation updates. 

Department of Education, Skills and Employment – Covid-19 information for the early childhood education and care sector, including details of Australian Government supports, service closures, gap fee waivers, access to additional absences, and more

Services Australia – includes information and details of support for individuals and businesses impacted by coronavirus (COVID-19)

State and Territory Government COVID response websites

Each state and territory has dedicated COVID-19 websites that include information on current restrictions, case numbers, vaccinations sites, and available support.

Australian Capital Territory ( 

New South Wales  (

Northern Territory (

Queensland (

South Australia (

Tasmania (

Victoria (

Western Australia (

Other bodies

Australian Children’s Education and Care Quality Authority (ACECQA) – Information, support and guidance about Coronavirus (COVID-19) for the children’s education and care sector and fa

State and territory early childhood education and care Regulatory Authorities – contact details are available on our Useful Links page.